COMPLAINTS & DISPUTES
At FRONT, we take complaints seriously. If something has not gone the way you expected, we want to hear about it so we can put it right.
HOW TO MAKE A COMPLAINT
You can makea complaint verbally, in writing, in person, by phone, by email, or by post. You do not have to use a particular form of words - if you are unhappy with our service, that is enough for us to treat it as a complaint.
OUR COMPLAINTS OFFICER
• Ryan Sweeney, Chief Executive Officer
• Phone: 0466 634 494
• Email: ryansweeney@frontfinancial.com.au
• Post: Attention: Complaints Officer, Front Financial,
• FRONT Financial, 1 Market Street, Sydney, NSW, 2000
WHAT HAPPENS NEXT?
1. We acknowledge your complaint within 1 business day.
2. We investigate - reviewing files, listening to any calls, and speaking with the staff involved.
3. We give you a written response within 30 calendar days.
EXTERNAL DISPUTE RESOLUTION - AFCA
Front Financial provides credit only to companies, corporate trustees and individuals borrowing wholly or predominantly for business or investment purposes. Loansprovided by Front Financial are not "credit contracts" for thepurposes of the National Consumer Credit Protection Act 2009 (Cth). Front Financial is not a member of the Australian Financial Complaints Authority(AFCA), and disputes about our loans are not eligible for AFCA determination.
If we cannot resolve your complaint through our internal process, you may refer the dispute to mediation through a recognised commercial dispute-resolution scheme (for example, the Resolution Institute), or seek independent legal advice about your rights. Nothing on this page affects your rights under the Australian Securities and Investments Commission Act 2001 (Cth) in respect of misleading or deceptive, or unconscionable conduct. Making a complaint to us is free.